Fieldwork ships support triage in one afternoon and cuts inbound tickets by 62%.

The problem

Fieldwork Studio was drowning in support tickets. Every design-tool question, every billing enquiry, every "how do I…" came through the same inbox. The two-person support team was writing the same eight answers all day.

The engineering team had tried three off-the-shelf chatbots. All of them either felt off-brand or needed weeks of configuration nobody had time for.

The solution

They picked a Moon AI chat interface template on a Tuesday afternoon and had it wired into their app by that evening. Mon walked them through choosing between a floating widget and a full-height copilot, and they landed on the copilot for the depth of context it gave users.

Because the template shipped as ready code, the team could adapt it without a designer. The whole install was one engineer and Mon.

The result

Inbound tickets dropped 62 percent in the first full week. The support team now spends time on the harder tickets that actually need a human, and the copilot handles the eight questions that used to eat the whole inbox.