Rebuilding Meridian's business banking from the account outward.

Context

Every account owner was routing around the same three screens.

Meridian's original dashboard was designed in 2019 for a smaller book of business. By late 2025 it was handling 40x the volume it was built for. Support tickets clustered around the same friction: reconciling multi-currency balances, moving money between sub-accounts, and adjusting per-card spending limits.

The team had shipped fixes for years without touching the base architecture. Our brief was to rebuild the account-level surface from scratch and prove it in a controlled rollout before touching anything else.

Approach

We stripped the surface to four objects and rebuilt every task around them.

Detail

The transfer flow was rebuilt around the ledger, not the form.

The old transfer screen was a series of dropdowns and inputs. Users would enter an amount, submit, and wait several seconds to see whether the money had actually moved. Ambiguity was the biggest source of tickets.

The new version shows the ledger as it will look after the transfer. Amounts appear in position immediately. If the transfer fails, the row disappears rather than a modal popping up. Users understand the state of their money by looking at it, not by reading a status message.