Moon

Every customer voice.
Understood.

Moon reads the tickets, the calls, the reviews and the churn notes, then hands your team the two things worth doing this week.

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2,481 voicesclustered this week

A thousand notes.
One clear pattern.

Moon clusters unstructured feedback across every channel and surfaces the themes that actually move the number.

New ticket
Call transcript
App store review
Priya RamEnterprise plan, four months in
The onboarding was smooth but I could not figure out how to invite my team. I ended up doing it three times before it stuck. Please make that flow clearer.
OnboardingTeam invitesHigh signal

Hear everyone, not just the loudest.

Moon ingests support tickets, sales calls, review sites, app stores, in app surveys and community posts, all in one live feed.

Group by meaning, not just keywords.

Every note joins a theme automatically. Volume, sentiment and impact roll up so the shape of the week is legible at a glance.

Decide with context, ship with confidence.

Moon drafts the fix, tags the owner, and tracks the outcome. Every decision carries the receipts back to the customers who asked.

Invite flow broke after we added the second workspace. Had to reach out to support.
Support ticket, two minutes ago
Love the redesign, but the reports page is way slower than before.
App review, twelve minutes ago
Would pay double for a mobile version. Traveling constantly and cannot use the desktop app.
Sales call, one hour ago
Third time asking about SSO. This is a hard requirement for our security review.
Community thread, today
Team invites still confusing. New hire spent twenty minutes before pinging me.
In app survey, today
Team invites
Onboarding friction
42
Report speed
Performance
28
SSO
Enterprise readiness
19
Mobile app
Access
61
Redesign polish
Feedback
14
API rate limits
Developer
9
Redesign the team invite flow
42 customers, mapped to $180K ARR
Shipping this week
Ship mobile companion app
61 customers, top request three quarters running
In review
Add SSO to enterprise plan
19 customers, unblocks two closed lost deals
Planned Q4
Optimize reports rendering
28 customers, tied to renewal risk
Assigned

Three quiet things Moon does
that change how a week runs.

Ambient listening

Moon reads every new voice as it arrives. No manual tagging, no CSV exports, no weekly rollup meeting.

Theme clustering

Notes that mean the same thing land in the same theme, even when the words are different. Volume adds up honestly.

Closed loop

When a fix ships, Moon notifies the customers who raised it. Every voice hears back, and every fix carries its own receipt.

Moon is the first tool that makes our customers feel
heard, in a language the whole company shares.

Marisol WeirVP Product, Constellation

Every theme
becomes a decision.

Moon drafts the fix as an actionable ticket in your existing tools, complete with the voices that raised it and the impact when you ship.

NowNextLater
Team invite flow rewrite
42 customers waiting
Reports render optimization
28 customers waiting
Mobile companion beta
61 customers waiting
SSO for enterprise
19 customers waiting
API rate limit tiers
9 customers waiting
Redesign polish pass
14 customers waiting

Start hearing
the whole room.

Free for the first thousand voices. Bring one channel, we map the rest, and the first insights land within an hour.