Reply, the inbox Grok Bot
Drafts in your voice, never sends
Desk, the customer support Grok Bot
Replies that sound human, from the actual ticket
Ask, the FAQ Grok Bot
Answers from the product, not invented policy
Grok Bots for support: drafting ticket replies that answer the question actually asked, triaging an inbox and drafting the replies that do not need a decision, and writing FAQ answers traceable to something real. None of them send anything, and none of them invent a refund, a date or a policy.
The rule all three share is that they never invent policy. Every answer has to be traceable to the product, the documentation, the terms or the pricing page, and where it is not, the question comes back marked as needing a human. That is not a formality: invented answers about refunds, retention and data location become promises the company then has to keep, and somebody finds out at the worst possible moment.
None of them send. Desk drafts the reply and flags what a human has to take, which for a support queue means legal threats, data incidents, outages affecting more than one customer and anything about money. Reply drafts your own mail and never touches the outbox. Ask writes the page that stops the question arriving a sixth time.
No. Desk and Reply draft, and a person sends. Both are written to flag what a human has to take, which for Desk means legal threats, a data incident, an outage affecting more than one customer, and anything about money.
Every answer has to be traceable to the product, the documentation, the terms or the pricing page. Where it is not, the question comes back in a separate list marked as needing a human, rather than being answered plausibly.
Reply reads the last twenty things you sent before it drafts anything, and matches the length, the greeting, the sign off and how formal you actually are.
Yes, that one needs a mail connector switched on inside Grok Bot. Desk and Ask run on web browsing alone.
Help pages, FAQ pages and status pages all need building, and the design templates for your tool are covered by the same licence: Lovable templates, Bolt templates, Replit templates, Claude Code templates, ChatGPT Codex templates, Cursor templates, Windsurf templates, Framer templates, v0 templates and Cline templates.