Grok Bots for support: drafting ticket replies that answer the question actually asked, triaging an inbox and drafting the replies that do not need a decision, and writing FAQ answers traceable to something real. None of them send anything, and none of them invent a refund, a date or a policy.
Reply Inbox Bot
Drafts in your voice, never sends
Desk Support Bot
Replies that sound human, from the actual ticket
Ask FAQ Bot
Answers from the product, not invented policy
No. Desk and Reply draft, and a person sends. Both are written to flag what a human has to take, which for Desk means legal threats, a data incident, an outage affecting more than one customer, and anything about money.
Every answer has to be traceable to the product, the documentation, the terms or the pricing page. Where it is not, the question comes back in a separate list marked as needing a human, rather than being answered plausibly.
Reply reads the last twenty things you sent before it drafts anything, and matches the length, the greeting, the sign off and how formal you actually are.
Yes, that one needs a mail connector switched on inside Grok Bot. Desk and Ask run on web browsing alone.